/* ============================================================
   TICKETING SYSTEM — AMBER + DEEP NAVY REDESIGN
   Soft cards, modals, elevated UI/UX
   ============================================================ */

   @import url('https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@300;400;500;600;700;800&family=DM+Mono:wght@400;500&display=swap');

   /* ─── CSS CUSTOM PROPERTIES ─────────────────────────────── */
   :root {
     /* Brand Colors */
     --navy-950: #0a0f1e;
     --navy-900: #0d1426;
     --navy-800: #111d3a;
     --navy-700: #1a2d54;
     --navy-600: #1e3a6e;
     --navy-500: #2652a0;
     --navy-400: #3b6fd4;
     --navy-300: #6b96e8;
     --navy-200: #a8c2f5;
     --navy-100: #dce8fb;
     --navy-50:  #f0f5fe;
   
     --amber-600: #d97706;
     --amber-500: #f59e0b;
     --amber-400: #fbbf24;
     --amber-300: #fcd34d;
     --amber-200: #fde68a;
     --amber-100: #fef3c7;
     --amber-50:  #fffbeb;
   
     /* Semantic */
     --bg-base:        #f4f6fb;
     --bg-surface:     #ffffff;
     --bg-elevated:    #ffffff;
     --bg-sidebar:     var(--navy-900);
     --bg-navbar:      var(--navy-950);
   
     --text-primary:   #0d1426;
     --text-secondary: #4a5568;
     --text-muted:     #8899b4;
     --text-on-dark:   #e8edf8;
     --text-accent:    var(--navy-600);
   
     --border-soft:    rgba(30, 58, 110, 0.08);
     --border-medium:  rgba(30, 58, 110, 0.15);
   
     --shadow-sm:  0 1px 3px rgba(13, 20, 38, 0.06), 0 1px 2px rgba(13, 20, 38, 0.04);
     --shadow-md:  0 4px 16px rgba(13, 20, 38, 0.08), 0 2px 6px rgba(13, 20, 38, 0.05);
     --shadow-lg:  0 12px 40px rgba(13, 20, 38, 0.12), 0 4px 12px rgba(13, 20, 38, 0.06);
     --shadow-xl:  0 24px 64px rgba(13, 20, 38, 0.16);
   
     --radius-sm:  6px;
     --radius-md:  12px;
     --radius-lg:  18px;
     --radius-xl:  24px;
   
     --transition: 0.18s cubic-bezier(0.4, 0, 0.2, 1);
   }
   
   /* ─── RESET & BASE ───────────────────────────────────────── */
   *, *::before, *::after { box-sizing: border-box; }
   
   html { scroll-behavior: smooth; }
   
   body {
     font-family: 'Plus Jakarta Sans', -apple-system, sans-serif;
     background: var(--bg-base);
     color: var(--text-primary);
     font-size: 14px;
     line-height: 1.6;
     -webkit-font-smoothing: antialiased;
     min-height: 100vh;
   }
   
   /* ─── NAVBAR ─────────────────────────────────────────────── */
   .navbar {
     background: var(--bg-navbar) !important;
     border-bottom: 1px solid rgba(255,255,255,0.06);
     padding: 0 1.5rem;
     height: 60px;
     backdrop-filter: blur(12px);
     position: sticky;
     top: 0;
     z-index: 1030;
     box-shadow: 0 2px 20px rgba(0,0,0,0.3);
   }
   
  .navbar-brand {
     font-weight: 800;
     font-size: 1.1rem;
     color: #fff !important;
     letter-spacing: -0.02em;
     display: flex;
     align-items: center;
    gap: 10px;
   }

  .navbar-brand .brand-logo {
    width: 32px;
    height: 32px;
    object-fit: contain;
    border-radius: 6px;
    background: rgba(255, 255, 255, 0.08);
    padding: 2px;
    flex-shrink: 0;
  }
   
   .navbar-brand i { display: none; }
   
   .navbar .nav-link {
     color: rgba(255,255,255,0.65) !important;
     font-weight: 500;
     font-size: 0.85rem;
     padding: 0.35rem 0.7rem !important;
     border-radius: var(--radius-sm);
     transition: all var(--transition);
     display: flex;
     align-items: center;
     gap: 5px;
   }
   
   .navbar .nav-link:hover,
   .navbar .nav-link:focus {
     color: #fff !important;
     background: rgba(255,255,255,0.08);
   }
   
   .navbar .dropdown-menu {
     background: var(--navy-800);
     border: 1px solid rgba(255,255,255,0.1);
     border-radius: var(--radius-md);
     padding: 6px;
     box-shadow: var(--shadow-xl);
     min-width: 200px;
     margin-top: 8px !important;
   }
   
   .navbar .dropdown-item {
     color: rgba(255,255,255,0.75);
     font-size: 0.85rem;
     font-weight: 500;
     padding: 8px 12px;
     border-radius: var(--radius-sm);
     transition: all var(--transition);
   }
   
   .navbar .dropdown-item:hover {
     background: rgba(255,255,255,0.1);
     color: #fff;
   }
   
   .navbar .dropdown-divider { border-color: rgba(255,255,255,0.1); }
   
   /* ─── SIDEBAR ─────────────────────────────────────────────── */
   .sidebar {
     background: var(--bg-sidebar) !important;
     min-height: calc(100vh - 60px);
     padding: 1.25rem 0.75rem !important;
     position: sticky;
     top: 60px;
     height: calc(100vh - 60px);
     overflow-y: auto;
     border-right: none;
     scrollbar-width: thin;
     scrollbar-color: rgba(255,255,255,0.1) transparent;
   }
   
   .sidebar::-webkit-scrollbar { width: 4px; }
   .sidebar::-webkit-scrollbar-thumb { background: rgba(255,255,255,0.12); border-radius: 4px; }
   
   .sidebar .nav-link {
     color: rgba(255,255,255,0.55) !important;
     font-size: 0.82rem;
     font-weight: 500;
     padding: 8px 12px !important;
     border-radius: var(--radius-sm);
     margin-bottom: 1px;
     transition: all var(--transition);
     display: flex;
     align-items: center;
     gap: 9px;
     letter-spacing: 0.01em;
   }
   
   .sidebar .nav-link:hover {
     color: #fff !important;
     background: rgba(255,255,255,0.08);
   }
   
   .sidebar .nav-link.active {
     color: var(--amber-400) !important;
     background: rgba(251, 191, 36, 0.1);
   }
   
   .sidebar .nav-link i {
     width: 16px;
     text-align: center;
     font-size: 13px;
     flex-shrink: 0;
   }
   
   /* Section label */
   .sidebar .nav-link.text-muted {
     font-size: 0.67rem !important;
     font-weight: 700 !important;
     text-transform: uppercase;
     letter-spacing: 0.1em;
     color: rgba(255,255,255,0.25) !important;
     padding: 14px 12px 4px !important;
     pointer-events: none;
     cursor: default;
   }
   
   .sidebar .nav-link.text-muted:hover {
     background: transparent !important;
   }
   
   /* Sidebar badge */
   .sidebar .badge {
     margin-left: auto;
     font-size: 0.65rem;
     padding: 2px 6px;
   }
   
   /* ─── MAIN CONTENT ────────────────────────────────────────── */
   main.col-md-10 {
     padding: 1.75rem 2rem !important;
     max-width: 100%;
   }
   
   /* ─── PAGE HEADINGS ──────────────────────────────────────── */
   h2, .page-title {
     font-size: 1.35rem;
     font-weight: 800;
     color: var(--text-primary);
     letter-spacing: -0.025em;
     margin-bottom: 0;
   }
   
   h5 { font-weight: 700; font-size: 0.9rem; }
   h6 { font-weight: 700; font-size: 0.8rem; }
   
   /* ─── CARDS ───────────────────────────────────────────────── */
   .card {
     background: var(--bg-surface);
     border: 1px solid var(--border-soft);
     border-radius: var(--radius-lg) !important;
     box-shadow: var(--shadow-sm);
     transition: box-shadow var(--transition), transform var(--transition);
     overflow: hidden;
   }
   
   .card:hover { box-shadow: var(--shadow-md); }
   
   .card-header {
     background: transparent;
     border-bottom: 1px solid var(--border-soft);
     padding: 1rem 1.25rem;
     font-weight: 700;
     font-size: 0.85rem;
   }
   
   .card-body { padding: 1.25rem; }
   
   /* Stat Cards */
   .stat-card {
     border-radius: var(--radius-lg) !important;
     border: none !important;
     position: relative;
     overflow: hidden;
   }
   
   .stat-card::before {
     content: '';
     position: absolute;
     top: -20px; right: -20px;
     width: 80px; height: 80px;
     border-radius: 50%;
     opacity: 0.08;
     background: currentColor;
   }
   
   .card.border-primary {
     border: none !important;
     background: linear-gradient(135deg, var(--navy-700), var(--navy-600));
     color: white;
   }
   .card.border-primary .card-body { color: white; }
   .card.border-primary .text-muted { color: rgba(255,255,255,0.65) !important; }
   .card.border-primary h2 { color: white; }
   
   .card.border-warning {
     border: none !important;
     background: linear-gradient(135deg, #d97706, #f59e0b);
     color: white;
   }
   .card.border-warning .card-body { color: white; }
   .card.border-warning .text-muted { color: rgba(255,255,255,0.7) !important; }
   .card.border-warning h2 { color: white; }
   .card.border-warning .display-6 { color: white !important; }
   
   .card.border-info {
     border: none !important;
     background: linear-gradient(135deg, #0891b2, #06b6d4);
     color: white;
   }
   .card.border-info .card-body { color: white; }
   .card.border-info .text-muted { color: rgba(255,255,255,0.65) !important; }
   .card.border-info h2 { color: white; }
   
   .card.border-danger {
     border: none !important;
     background: linear-gradient(135deg, #dc2626, #ef4444);
     color: white;
   }
   .card.border-danger .card-body { color: white; }
   .card.border-danger .text-muted { color: rgba(255,255,255,0.65) !important; }
   .card.border-danger h2 { color: white; }
   
   .card.border-success {
     border: none !important;
     background: linear-gradient(135deg, #059669, #10b981);
     color: white;
   }
   .card.border-success .card-body { color: white; }
   .card.border-success .text-muted { color: rgba(255,255,255,0.65) !important; }
   .card.border-success h2 { color: white; }
   
   /* ─── BUTTONS ─────────────────────────────────────────────── */
   .btn {
     font-family: 'Plus Jakarta Sans', sans-serif;
     font-weight: 600;
     font-size: 0.82rem;
     border-radius: 8px;
     padding: 7px 16px;
     letter-spacing: 0.01em;
     transition: all var(--transition);
     border: none;
     cursor: pointer;
     display: inline-flex;
     align-items: center;
     gap: 5px;
   }
   
   .btn-primary {
     background: linear-gradient(135deg, var(--navy-600), var(--navy-500));
     color: white;
     box-shadow: 0 2px 8px rgba(30,58,110,0.35);
   }
   .btn-primary:hover {
     background: linear-gradient(135deg, var(--navy-700), var(--navy-600));
     color: white;
     box-shadow: 0 4px 16px rgba(30,58,110,0.45);
     transform: translateY(-1px);
   }
   
   .btn-warning,
   .btn-amber {
     background: linear-gradient(135deg, var(--amber-500), var(--amber-400));
     color: var(--navy-900) !important;
     box-shadow: 0 2px 8px rgba(245,158,11,0.35);
   }
   .btn-warning:hover {
     background: linear-gradient(135deg, var(--amber-600), var(--amber-500));
     color: var(--navy-900) !important;
     box-shadow: 0 4px 16px rgba(245,158,11,0.45);
     transform: translateY(-1px);
   }
   
   .btn-success {
     background: linear-gradient(135deg, #059669, #10b981);
     color: white;
     box-shadow: 0 2px 8px rgba(5,150,105,0.3);
   }
   .btn-success:hover { transform: translateY(-1px); color: white; }
   
   .btn-danger {
     background: linear-gradient(135deg, #dc2626, #ef4444);
     color: white;
     box-shadow: 0 2px 8px rgba(220,38,38,0.3);
   }
   .btn-danger:hover { transform: translateY(-1px); color: white; }
   
   .btn-secondary {
     background: var(--navy-50);
     color: var(--text-secondary);
     border: 1px solid var(--border-medium);
   }
   .btn-secondary:hover {
     background: var(--navy-100);
     color: var(--text-primary);
   }
   
   .btn-outline-primary {
     background: transparent;
     color: var(--navy-600);
     border: 1.5px solid var(--navy-400);
   }
   .btn-outline-primary:hover {
     background: var(--navy-600);
     color: white;
     border-color: var(--navy-600);
   }
   
   .btn-outline-secondary {
     background: transparent;
     color: var(--text-secondary);
     border: 1.5px solid var(--border-medium);
   }
   .btn-outline-secondary:hover {
     background: var(--navy-50);
     color: var(--text-primary);
   }
   
   .btn-outline-danger {
     background: transparent;
     color: #dc2626;
     border: 1.5px solid #fca5a5;
   }
   .btn-outline-danger:hover {
     background: #dc2626;
     color: white;
     border-color: #dc2626;
   }
   
   .btn-outline-warning {
     background: transparent;
     color: var(--amber-600);
     border: 1.5px solid var(--amber-300);
   }
   .btn-outline-warning:hover {
     background: var(--amber-500);
     color: var(--navy-900);
     border-color: var(--amber-500);
   }
   
   .btn-outline-info {
     background: transparent;
     color: #0891b2;
     border: 1.5px solid #a5f3fc;
   }
   .btn-outline-info:hover {
     background: #0891b2;
     color: white;
     border-color: #0891b2;
   }
   
   .btn-outline-success {
     background: transparent;
     color: #059669;
     border: 1.5px solid #6ee7b7;
   }
   .btn-outline-success:hover {
     background: #059669;
     color: white;
     border-color: #059669;
   }
   
   .btn-sm {
     font-size: 0.76rem;
     padding: 5px 11px;
     border-radius: 6px;
   }
   
   .btn-dark {
     background: var(--navy-900);
     color: white;
   }
   .btn-dark:hover { background: var(--navy-800); color: white; }
   
   .btn-outline-dark {
     background: transparent;
     color: var(--navy-800);
     border: 1.5px solid var(--border-medium);
   }
   .btn-outline-dark:hover {
     background: var(--navy-900);
     color: white;
   }
   
   /* ─── BADGES ──────────────────────────────────────────────── */
   .badge {
     font-family: 'Plus Jakarta Sans', sans-serif;
     font-weight: 600;
     font-size: 0.7rem;
     border-radius: 6px;
     padding: 3px 8px;
     letter-spacing: 0.02em;
   }
   
   .bg-primary { background: var(--navy-600) !important; }
   .bg-warning { background: var(--amber-400) !important; }
   .bg-danger   { background: #ef4444 !important; }
   .bg-success  { background: #10b981 !important; }
   .bg-info     { background: #0ea5e9 !important; }
   .bg-secondary { background: #8899b4 !important; }
   
   .text-dark { color: var(--navy-900) !important; }
   
   /* ─── FORMS ───────────────────────────────────────────────── */
   .form-control,
   .form-select {
     font-family: 'Plus Jakarta Sans', sans-serif;
     font-size: 0.85rem;
     font-weight: 500;
     border: 1.5px solid var(--border-medium);
     border-radius: 8px;
     padding: 9px 13px;
     color: var(--text-primary);
     background: var(--bg-surface);
     transition: border-color var(--transition), box-shadow var(--transition);
   }
   
   .form-control:focus,
   .form-select:focus {
     border-color: var(--navy-400);
     box-shadow: 0 0 0 3px rgba(59, 111, 212, 0.12);
     outline: none;
   }
   
   .form-control::placeholder { color: var(--text-muted); }
   
   .form-label {
     font-weight: 600;
     font-size: 0.8rem;
     color: var(--text-secondary);
     margin-bottom: 5px;
     letter-spacing: 0.02em;
   }
   
   .form-text {
     font-size: 0.76rem;
     color: var(--text-muted);
     margin-top: 4px;
   }
   
   .form-check-input:checked {
     background-color: var(--navy-600);
     border-color: var(--navy-600);
   }
   
   .input-group-text {
     background: var(--navy-50);
     border: 1.5px solid var(--border-medium);
     color: var(--text-muted);
     font-size: 0.85rem;
     border-radius: 8px 0 0 8px;
   }
   
   /* ─── TABLES ──────────────────────────────────────────────── */
   .table {
     font-size: 0.83rem;
     color: var(--text-primary);
   }
   
   .table th {
     font-weight: 700;
     font-size: 0.7rem;
     text-transform: uppercase;
     letter-spacing: 0.08em;
     color: var(--text-muted);
     border-bottom: 1px solid var(--border-soft) !important;
     padding: 10px 16px;
     white-space: nowrap;
   }
   
   .table td {
     padding: 11px 16px;
     border-bottom: 1px solid var(--border-soft) !important;
     vertical-align: middle;
   }
   
   .table-hover tbody tr:hover {
     background: var(--navy-50);
     cursor: pointer;
   }
   
   .table-light {
     background: var(--navy-50) !important;
   }
   .table-light th { background: var(--navy-50) !important; }
   
   /* ─── ALERTS / MESSAGES ───────────────────────────────────── */
   .alert {
     border: none;
     border-radius: var(--radius-md);
     font-size: 0.85rem;
     font-weight: 500;
     padding: 12px 16px;
   }
   
   .alert-success {
     background: #ecfdf5;
     color: #065f46;
     border-left: 3px solid #10b981;
   }
   .alert-danger, .alert-error {
     background: #fef2f2;
     color: #991b1b;
     border-left: 3px solid #ef4444;
   }
   .alert-warning {
     background: var(--amber-50);
     color: #92400e;
     border-left: 3px solid var(--amber-400);
   }
   .alert-info {
     background: var(--navy-50);
     color: var(--navy-700);
     border-left: 3px solid var(--navy-400);
   }
   
   /* ─── PAGINATION ──────────────────────────────────────────── */
   .pagination {
     gap: 4px;
   }
   .page-link {
     font-size: 0.82rem;
     font-weight: 600;
     border-radius: 8px !important;
     border: 1.5px solid var(--border-medium);
     color: var(--text-secondary);
     padding: 6px 12px;
     transition: all var(--transition);
   }
   .page-link:hover {
     background: var(--navy-50);
     color: var(--navy-600);
     border-color: var(--navy-300);
   }
   .page-item.active .page-link {
     background: var(--navy-600);
     border-color: var(--navy-600);
     color: white;
     box-shadow: 0 2px 8px rgba(30,58,110,0.35);
   }
   
   /* ─── MODAL ───────────────────────────────────────────────── */
   .modal-content {
     border: none;
     border-radius: var(--radius-xl);
     box-shadow: var(--shadow-xl);
     overflow: hidden;
   }
   
   .modal-header {
     background: var(--navy-900);
     color: white;
     border-bottom: none;
     padding: 1.25rem 1.5rem;
   }
   
   .modal-header .modal-title {
     font-weight: 700;
     font-size: 0.95rem;
     display: flex;
     align-items: center;
     gap: 8px;
   }
   
   .modal-header .btn-close {
     filter: invert(1);
     opacity: 0.6;
   }
   .modal-header .btn-close:hover { opacity: 1; }
   
   .modal-body { padding: 1.5rem; }
   .modal-footer {
     border-top: 1px solid var(--border-soft);
     padding: 1rem 1.5rem;
     gap: 8px;
   }
   
  .modal-backdrop.show {
    background-color: transparent !important;
    opacity: 0 !important;
    backdrop-filter: none;
  }
   
   /* ─── NOTIFICATION DROPDOWN ───────────────────────────────── */
   .notification-dropdown {
     border: 1px solid var(--border-soft) !important;
     border-radius: var(--radius-lg) !important;
     box-shadow: var(--shadow-xl) !important;
     padding: 0 !important;
     background: white !important;
     width: 360px !important;
     max-height: 440px;
     overflow-y: auto;
   }
   
   .notification-dropdown .dropdown-item {
     color: var(--text-primary);
     padding: 10px 14px;
     border-bottom: 1px solid var(--border-soft);
     transition: background var(--transition);
   }
   .notification-dropdown .dropdown-item:last-child { border-bottom: none; }
   .notification-dropdown .dropdown-item:hover { background: var(--navy-50); }
   .notification-dropdown .dropdown-item.bg-light { background: var(--amber-50) !important; }
   
   .notification-badge {
     font-size: 0.6rem !important;
     min-width: 16px;
     height: 16px;
     display: flex;
     align-items: center;
     justify-content: center;
     padding: 0 4px !important;
   }
   
   /* ─── LIST GROUP ──────────────────────────────────────────── */
   .list-group-item {
     border: none;
     border-bottom: 1px solid var(--border-soft);
     padding: 12px 16px;
     font-size: 0.83rem;
     transition: background var(--transition);
   }
   
   .list-group-item:last-child { border-bottom: none; }
   
   .list-group-item-action:hover {
     background: var(--navy-50);
     color: var(--text-primary);
   }
   
   .list-group-item-light { background: var(--amber-50) !important; }
   .border-start.border-primary { border-color: var(--navy-500) !important; }
   
   /* ─── PRIORITY INDICATORS ────────────────────────────────── */
   .priority-urgent  { border-left: 3px solid #ef4444 !important; }
   .priority-high    { border-left: 3px solid var(--amber-400) !important; }
   .priority-medium  { border-left: 3px solid var(--navy-400) !important; }
   .priority-low     { border-left: 3px solid #06b6d4 !important; }
   
   /* ─── QUICK STATUS BUTTONS ────────────────────────────────── */
   .btn-group .btn {
     font-size: 0.76rem !important;
     padding: 5px 11px !important;
     border-radius: 6px !important;
     margin-right: 2px;
     border: 1.5px solid var(--border-medium) !important;
   }
   
   .btn-group .btn.btn-dark {
     background: var(--navy-700) !important;
     color: white !important;
     border-color: var(--navy-700) !important;
     box-shadow: 0 2px 8px rgba(26, 45, 84, 0.3);
   }
   
   /* ─── TABS ────────────────────────────────────────────────── */
   .nav-tabs {
     border-bottom: 2px solid var(--border-soft);
     gap: 4px;
   }
   .nav-tabs .nav-link {
     font-size: 0.82rem;
     font-weight: 600;
     color: var(--text-muted);
     border: none;
     border-radius: 8px 8px 0 0;
     padding: 8px 16px;
     transition: all var(--transition);
   }
   .nav-tabs .nav-link:hover { color: var(--text-primary); background: var(--navy-50); }
   .nav-tabs .nav-link.active {
     color: var(--navy-600);
     background: transparent;
     border-bottom: 2px solid var(--navy-600);
     margin-bottom: -2px;
   }
   
   /* ─── PROGRESS BARS ───────────────────────────────────────── */
   .progress {
     border-radius: 20px;
     background: var(--navy-100);
     height: 8px !important;
   }
   .progress-bar { border-radius: 20px; }
   .progress-bar.bg-success { background: linear-gradient(90deg, #059669, #10b981) !important; }
   .progress-bar.bg-warning { background: linear-gradient(90deg, var(--amber-500), var(--amber-400)) !important; }
   .progress-bar.bg-danger  { background: linear-gradient(90deg, #dc2626, #ef4444) !important; }
   
   /* ─── UTILITY ─────────────────────────────────────────────── */
   .cursor-pointer { cursor: pointer; }
   .cursor-pointer:hover td { background: var(--navy-50) !important; }
   
   .text-muted { color: var(--text-muted) !important; }
   
   .bg-light {
     background: var(--navy-50) !important;
     border: 1px solid var(--border-soft) !important;
   }
   
   /* ─── INTERNAL NOTE STYLING ───────────────────────────────── */
   .border-warning.bg-warning.bg-opacity-10 {
     background: var(--amber-50) !important;
     border: 1px solid var(--amber-200) !important;
     border-radius: var(--radius-md) !important;
   }

  .internal-note-text,
  .internal-note-form textarea,
  textarea.internal-note-input {
    color: #000000 !important;
  }
   
   /* ─── SCROLLBAR ───────────────────────────────────────────── */
   ::-webkit-scrollbar { width: 6px; height: 6px; }
   ::-webkit-scrollbar-track { background: transparent; }
   ::-webkit-scrollbar-thumb { background: var(--border-medium); border-radius: 10px; }
   ::-webkit-scrollbar-thumb:hover { background: var(--navy-300); }
   
   /* ─── FILTER CARD ─────────────────────────────────────────── */
   .card.mb-4 .card-body .btn-group .btn {
     border-radius: 8px !important;
     margin-right: 3px;
     border: 1.5px solid var(--border-medium) !important;
   }
   
   /* ─── DROPZONE / UPLOAD AREA ──────────────────────────────── */
   .input-group .form-control[type="file"] {
     border-radius: 8px 0 0 8px;
     padding: 7px 12px;
   }
   
   /* ─── TABLE RESPONSIVE ────────────────────────────────────── */
   .table-responsive {
     border-radius: 0 0 var(--radius-lg) var(--radius-lg);
     overflow: hidden;
   }
   
   /* ─── ANIMATION ───────────────────────────────────────────── */
   @keyframes fadeInUp {
     from { opacity: 0; transform: translateY(12px); }
     to   { opacity: 1; transform: translateY(0); }
   }
   
   .card, .alert, main > * {
     animation: fadeInUp 0.25s ease both;
   }
   
   .card:nth-child(2) { animation-delay: 0.04s; }
   .card:nth-child(3) { animation-delay: 0.08s; }
   .card:nth-child(4) { animation-delay: 0.12s; }
   
   /* ─── CHARTS ──────────────────────────────────────────────── */
   canvas { border-radius: var(--radius-md); }
   
   /* ─── LINKS ───────────────────────────────────────────────── */
   a {
     color: var(--navy-500);
     text-decoration: none;
     transition: color var(--transition);
   }
   a:hover { color: var(--navy-700); text-decoration: none; }
   
   /* ─── MESSAGES CONTAINER ──────────────────────────────────── */
   .messages-container { animation: fadeInUp 0.3s ease; }
   .messages-container .alert { margin-bottom: 8px; }
   
   /* ─── MODAL TRIGGER BUTTONS ───────────────────────────────── */
   [data-bs-toggle="modal"] { cursor: pointer; }
   
   /* ─── RESPONSIVE ──────────────────────────────────────────── */
   @media (max-width: 768px) {
     .sidebar { display: none !important; }
     main.col-md-10 { padding: 1rem !important; }
     .navbar { padding: 0 1rem; }

    .navbar .navbar-collapse {
      background: var(--bg-navbar);
      border: 1px solid rgba(255, 255, 255, 0.08);
      border-radius: var(--radius-md);
      margin-top: 0.5rem;
      padding: 0.5rem;
    }
   }
   
   /* ─── PRINT ───────────────────────────────────────────────── */
   @media print {
     .sidebar, .navbar, .btn, .alert-dismissible .btn-close { display: none !important; }
     .col-md-10 { width: 100% !important; max-width: 100% !important; }
   }
   
   /* ─── EXTRA CARD VARIANTS ─────────────────────────────────── */
   .card-hover-lift:hover {
     transform: translateY(-3px);
     box-shadow: var(--shadow-lg);
   }
   
   /* ─── SLA STATUS BARS ─────────────────────────────────────── */
   .alert.alert-danger { border-left-width: 4px; }
   .alert.alert-warning { border-left-width: 4px; }
   .alert.alert-success { border-left-width: 4px; }
   
   /* ─── DETAIL TABLE ────────────────────────────────────────── */
   .table-borderless td { border: none !important; padding: 6px 8px; }
   .table-borderless td:first-child {
     font-size: 0.76rem;
     text-transform: uppercase;
     letter-spacing: 0.06em;
     font-weight: 700;
     color: var(--text-muted);
     width: 40%;
   }
   
   /* ─── COLLAPSE/AUDIT ──────────────────────────────────────── */
   pre.small {
     font-family: 'DM Mono', monospace;
     font-size: 0.75rem;
     background: var(--navy-50);
     border: 1px solid var(--border-soft);
     border-radius: 8px;
     padding: 12px;
     color: var(--text-primary);
   }
   
   /* ─── AVATAR INITIALS ─────────────────────────────────────── */
   .avatar-initials {
     width: 32px; height: 32px;
     border-radius: 50%;
     background: linear-gradient(135deg, var(--navy-600), var(--navy-400));
     color: white;
     font-size: 0.72rem;
     font-weight: 700;
     display: inline-flex;
     align-items: center;
     justify-content: center;
     flex-shrink: 0;
   }
   
   /* ─── TICKET NUMBER CHIP ──────────────────────────────────── */
   .ticket-number {
     font-family: 'DM Mono', monospace;
     font-size: 0.76rem;
     font-weight: 500;
     color: var(--navy-600);
     background: var(--navy-50);
     border: 1px solid var(--navy-200);
     border-radius: 5px;
     padding: 2px 7px;
     white-space: nowrap;
   }

  .ticket-mobile-card {
    display: block;
    background: var(--bg-surface);
    border: 1px solid var(--border-soft);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-sm);
    padding: 12px;
    margin-bottom: 10px;
    color: var(--text-primary);
  }

  .ticket-mobile-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 8px;
  }

  .ticket-mobile-title {
    font-weight: 700;
    font-size: 0.9rem;
    line-height: 1.35;
    margin-bottom: 8px;
    color: var(--text-primary);
  }

  .ticket-mobile-meta {
    display: flex;
    align-items: center;
    gap: 6px;
    flex-wrap: wrap;
    margin-bottom: 9px;
  }

  .ticket-mobile-pill {
    font-size: 0.7rem;
    font-weight: 600;
    color: var(--text-secondary);
    background: var(--navy-50);
    border: 1px solid var(--border-soft);
    border-radius: 999px;
    padding: 3px 8px;
  }

  .ticket-mobile-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    color: var(--text-muted);
    font-size: 0.74rem;
  }

  .mobile-list-card {
    display: block;
    background: var(--bg-surface);
    border: 1px solid var(--border-soft);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-sm);
    padding: 12px;
    margin-bottom: 10px;
    color: var(--text-primary);
  }

  .mobile-list-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    margin-bottom: 8px;
  }

  .mobile-list-title {
    font-weight: 700;
    font-size: 0.86rem;
    color: var(--text-primary);
    margin-bottom: 8px;
    line-height: 1.35;
  }

  .mobile-list-meta {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 6px 10px;
    font-size: 0.75rem;
    color: var(--text-secondary);
    margin-bottom: 8px;
  }

  .mobile-list-meta strong {
    display: block;
    color: var(--text-muted);
    font-size: 0.66rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: 1px;
  }

  .mobile-list-actions {
    display: flex;
    gap: 6px;
    flex-wrap: wrap;
  }
   
   /* page title row */
   .page-header {
     display: flex;
     align-items: center;
     justify-content: space-between;
     margin-bottom: 1.5rem;
     flex-wrap: wrap;
     gap: 12px;
   }
   
   /* ─── SECTION DIVIDER ─────────────────────────────────────── */
   hr {
     border: none;
     border-top: 1px solid var(--border-soft);
     margin: 1rem 0;
   }